Privacy Policy

NextAutomate Ltd. respects your privacy and is committed to protecting the personal information you share when using the E-Ticket Mobile Application. This Privacy Policy explains how we collect, use, disclose and safeguard your information in compliance with applicable laws, including the Nigeria Data Protection Act 2023, GDPR (where applicable) and other relevant regulations.

By downloading, registering or using the app, you agree to the practices described in this Privacy Policy.

We may collect various categories of information, including:

• Identification data — your name, phone number, taxpayer identification number (TIN), plate number, and shop or property identifiers.
• Transaction data — ticket purchases, toll payments, service fees, payment history, and receipts.
• Compliance data — licenses, clearances, enforcement validations, and demand notices.
• Device & technical data — device identifiers, operating system details, app usage logs, IP address, and geolocation where required for validation.
• Communications data — records of inquiries, complaints, or support requests.

We process your personal data on the basis of:

• Contractual necessity — to provide ticketing and compliance services.
• Legal obligation — to comply with tax and regulatory requirements.
• Legitimate interest — in preventing fraud, ensuring enforcement, and improving system efficiency.
• Your consent — for optional features such as marketing communications, where applicable.

We use your information to:

• Facilitate secure payments and issue digital tickets.
• Validate compliance with government regulations.
• Generate accurate revenue reports for government agencies.
• Provide customer support and enhance user experience.
• Prevent fraud, illegal collections, and revenue leakages.
• Conduct audits, monitoring, and enforcement in accordance with the law.

We may share your information with:

• Government agencies — for lawful tax administration and compliance monitoring.
• Authorized agents & distributors — who have limited access for ticket vending and enforcement.
• Technology partners & service providers — strictly for app functionality.
• Legal authorities — where disclosure is required by law, court order, or regulatory directive.

We implement appropriate technical and organizational measures to safeguard personal data, including:

• Encryption of transactions and identifiers.
• Secure servers with restricted access controls.
• Automated fraud detection supported by audit trails.
• Regular monitoring combined with compliance reviews.

We retain personal data only as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Transaction records may be retained for statutory periods under applicable tax laws.

Under applicable law, you have the right to:

• Request a copy of your personal data.
• Seek corrections or updates.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Limit processing in certain circumstances.
• Request transfer of your data to another service provider.
• Object to non-essential processing, including marketing.

Requests can be made via the contact details in the Contact Information section below.

The app may use cookies or similar technologies to manage user sessions, prevent fraud, and support analytics and performance monitoring. These tools are strictly limited to the scope of the App and do not track users beyond it.

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updates will be communicated via the app and will take effect upon publication.

For questions, concerns, or support requests, please reach us through any of the channels below: